The practice manager is responsible for managing all aspects of the practice business to ensure that we provide a high quality of care in a safe environment for our patients and staff.
Practice Services Administrator
Our staff are here to help you and to ensure that you receive the quality of service to which you are you are entitled. All our reception staff are required to attend vocational training courses to further their skills in general practice.
Our receptionists are your first contact with the surgery and they try to be as helpful as possible in often rather difficult circumstances.
They will be pleased to register you and your family, assist you with making appointments with the appropriate member of the clinical team, They will however require a limited amount of information (which is kept in full confidence) in order to arrange appointments.
They will also deal with repeat prescription enquiries and answer as many of your questions as possible. They are able to answer general but not medical enquiries.
Please remember that if you do need to be kept waiting or feel that you are being asked one or two irritating questions they are only carrying out instructions to help the practice run smoothly.
We also employ members of staff who work behind the scenes helping with the day-to-day administrative tasks including liaising with hospitals and other healthcare institutions. They will be pleased to assist you with any queries that you may have relating to the administrative aspect of a hospital referral.
The district nurse and health visitor are employed by the local Trust and work closely with the doctors.
The district nurses liaise closely with the doctors and provide skilled nursing in the patient’s home.
The health visitors are specially trained nurses who work closely with newborn babies, children under five and the elderly.